FAQ’s
FAQ’s
Questions
For your convenience, here are our customer’s most frequently asked questions. We aim to provide the best customer experience on every visit. Your feedback is greatly encouraged. Click here.
We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
How long will it take for my items to arrive?
It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
How long will it take to dispatch the order?
It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Yes we do! We want the whole world to enjoy our products!
Where is your company located?
Our company’s headquarters are located in the US, while our warehouses and
vendors are scattered across China and USA.
Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to customerservice@gurumile.com
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I (the customer) have to pay customs?
For most countries, you will not have to pay customs, but it depends where you are located and if you order more than 1 piece.
